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How do I
pay for a new hosting account?
At the moment we only accept payment through PayPal
only, you can use your CreditCard to pay through PayPal's
secured page. However we offer special options for clients from
Bangladesh. Please mail us to know in
detail.
How long does it take to setup a new
hosting account?
Orders for new hosting accounts will be setup within 24
hour. As domain names generally take around 24-48 hours to configure,
temporary server names and website addresses are provided on completion
of account setup.
Can I use Shell, IRC bot or Java Chat?
NO. Any type of Shell bot or IRC bot or Java Chat applet is not
allowed.
What security measures are in place
to protect my website?
Hacking of web-servers is a very real risk on the Internet.
We monitor our servers and continuously log attempts to exploit
vulnerabilities in common web-servers. Anchor runs on GNU/Linux
based systems, which have a substantially lower risk of being compromised
than Windows based servers.
All equipment is stored in a secure data center which incorporates
24 monitoring and alarm system, hardware based intrusion detection
systems, firewalls, dry head fire suppression systems.
The servers are configured to minimise the risk of hacking by running
all programs as individual user accounts with only the required
privelleges to perform the specific function of that program.
Bugtraq mailing lists are continuously monitored and all security
related patches are meticulously applied to services.
Can I upgrade to a larger account?
YES! At any time you can upgrade your site to a larger
hosting account. We will simply calculate the difference in value
for the remaining portion of hosting services which have been purchased
and provide an invoice for the difference in value.
What does disk space refer to?
It is the amount of storage space you can use on our servers to
hold all (webpages, images and scripts) files associated with your
website. It means the amount of space that the files would take
up on your computers Hard Drive.
What does data transfer refer to?
Data transfer is the volume of information that is transferred to
or from your website. Every time a visitor looks at your website
data is transfered.
How much diskspace do I need
for my website?
Most business websites only need less than 5MB to store all of the
files. Remembering that the average user on a 56Kbps modem connection
can only download 12MB in 1 hour, if your site is much large than
5MB it will be too slow for people to download.
Is 1 GB of data transfer
enough?
YES! Only very large or high volume websites will ever exceed 1
GB of data transfer in a month. An average business website would
support up to 10,000 different people looking at their website every
month and still not exceed 1GB of data transfer! The way we look
at data transfer is that, if you ever have to pay for more data
transfer your website will be generating so many benefits for your
business that it will by far out weigh the cost of the excess data
charges.
How is the total data
transfer per month calculated?
Total data transfer for your hosting account, includes data transfered
via:
- Web Traffic - Visitors to your website
- FTP Transfer - Data transfered to/from your site using FTP
- Email - All email handled by our mail server
'Total data transfer' is the sum of both inbound and outbound
data over the mediums listed above.
Multiple sites per hosting Account?
For each hosting account you can only have one website.
Each websitecan have multiple sections, pages etc. You can have
as many domains as you like pointing to the one website, but all
of the domains will point to the same home page on your website.
How do I add a database to my
hosting account?
In the control panel (cPanel) for your account you will find the
option to create a MySQL database or add multiple databases to
your account.
How do I manage MySQL databases?
phpMyAdmin is installed and accessible via the control
panel (cPanel) for web based management of databases.
Can I use htaccess, htpasswd to password
protect files?
Yes. .htaccess files can be placed in any directory of
your hosting account to password protect them via the website.
The control panel contains a graphical interface that can be used
to create & manage usernames and passwords for htaccess files.
Which hosting account should
I choose?
All hosting accounts include the same set of tools and
features to build your website. You should choose the hosting account
size based on the size of your website. If you are unsure its best
to start with the 'Small' account as you can always upgrade at a
later date.
For detailed information on services included with each account
and pricing information click here.
What is domain delegation
& which domain delegation option should I choose?
Domains are registered by domain registrars. In order for your website
and email to be handled by us, your domain needs to be delegated
to us so that requests for information (such as your website) are
directed to our servers.
Are you able to support webpages desined
through Dreamweaver and Frontpage?
Yes. Dreamweaver and Frontpage are well supported and can
be used to build and publish websites on our servers. |
